ArrKann Testimonials

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Here's what some of our customer have to say!!

 

 

Our experience was great. We love our new rig. Our new Montana was ready for pick-up when promised and when it needed work to be done at the end of season, there was no issue. The service department was on the ball and amazing. Ian & Lynsey G. ArrKann Medicine Hat February 2022 *************************************************

I ended up shopping at ArrKann in Carstairs because my parents bought their 5th wheel with them. The website was great and I found what we were looking for. I talked with Bill and he did a fantastic job accommodating us with our purchase. We had a small issue when we got home and Bill and the team to care of it right away . I would recommend checking ArrKann out when you’re looking at purchasing a camper!  Laura R ArrKann Carstairs February 2022 ************************************************* Chris was an excellent salesperson. Very knowledgeable and patient with our questions. Great customer service. Highly recommend buying your next trailer from him. Dave J. ArrKann Edmonton West, Acheson January 2022 ************************************************* We had very prompt and friendly service. All the sales staff we dealt with were very helpful with our questions. We enjoyed being able to shop on our own and not pushed into something we were not 100% happy with. Once we found our camper the process was quick and easy. Cassandra at the Acheson location was awesome! Carol D.

ArrKann Edmonton West, Acheson January 2022 ************************************************* What a great experience we had with these guys, from picking the trailer we wanted, to the inspection and then finale the finance side. It was made so easy with the expertise of all the staff there. Thanks to Cassandra for taking the time in showing us all the trailers in the cold weather. And Matt your a star. Thanks a lot Arrkann, we our so looking forward in making lots of memories with the family in this amazing trailer. Leigh R. ArrKann Edmonton West, Acheson December 2021 ************************************************* Had such a pleasurable experience, with all the staff. No high-pressure sales tactics that one has experienced in other big purchases. Special thanks to Cassandra, Matt, Neil, Ian, Cory, and especially, Billy. Your walk thru was epic, good job. Patrick G. ArrKann Edmonton West, Acheson December 2021 ************************************************* Absolutely love the new West Edmonton location! The customer service is 10/10. Even though I was only buying a storage cover they made me feel valued. The service ladies helped me source a cover for my very small odd shaped trailer and I totally appreciate the effort! I will be back!! Miles M. ArrKann Edmonton West, Acheson December 2021 ************************************************* We bought our unit from the Edmonton location. The company brought it down to the East Calgary location for us. The night we went to look at it was the start of the polar vortex in February 2021 on the Thursday evening. The guy helped my husband set it up and we tried to get everything hooked up right, but the weather didn’t cooperate in our favour, we have enjoyed our unit. The unit has the toy hauler but that has been turned into my sewing room she shed. This room is my saving place in this new world we live in during the pandemic the government has brought down on us all. I have 4 cats and that is the only way to keep my fur babies away from my sewing fabrics and peoples clothing that have asked me to fix for them. I can say Arrkann has called 2 times now about what we think of our unit. My husband, daughter and I love the Heartland Cyclone with toy hauler. We also live in our unit. If you are looking at other dealers elsewhere in Alberta and don’t know who to deal with, I would suggest Arrkann Trailer & RV Center. These are my words they didn’t tell me what to say or proofread it before posting. If we want to buy anything from Arrkann RV is where we will be looking in the future. Wilena E. ArrKann Edmonton East & ArrKann East Calgary November 2021 ************************************************* My wife & I recently purchased a previously owned motorhome. Since making the purchase, I’ve been spending time repairing/replacing things & I chose to go to Arrkann for everything I need. When I went to Arrkann, I met Cassandra in the Parts Dept. Talk about professional, dedicated, extremely knowledgeable, & always positive. She has been EXTREMELY helpful finding the parts for our 2007 motorhome that I’ve needed. For those of you who need help with your RV, go to Arrkann & ask for Cassandra. You will very quickly come to realize what I’m talking about! Doug B. ArrKann Edmonton West, Acheson October 2021 ************************************************* From our initial visit to the final purchase, the process was friendly and straight forward. Everything was explained in a friendly manner. All the staff, Sales, Finance, Service, and Parts, were friendly and professional. What impressed me is that with all the customers they deal with, they remembered us by face and name and that made the purchase process even better. I strongly recommend this RV dealership for anyone searching for a new or used RV. Allan A. ArrKann Edmonton East October 2021 ************************************************* Visiting the Acheson location yesterday for winterization. Wow! In and out in 20 minutes. From the moment we neared the site a staff member was posted to give us directions. Once inside the staff worked quickly to winterize our RV. We were leaving our unit for some additional work but again it was faultless! Well done everyone great experience and you have a great system! Sarah P. ArrKann Edmonton West, Acheson September 2021 ************************************************* The team here does all my service work for my trailer. It runs wonderfully. They also sold me the equalizer brand hitch which made all the difference in the world for pulling my trailer. I was ready to sell it and buy something smaller and the equalizer brand hitch fixed all those problems. Thank you guys. I appreciate your work. Art V.  ArrKann Carstairs September 2021 ************************************************* My wife and I did a lot of research into the exact unit we wanted, as well as many dealerships. ArrKann was in stiff competition with a few other dealers as they had the unit we wanted in stock. We chose ArKann for several reasons. The staff was incredible to deal with. Our Salesperson, Mike, was knowledgeable, not pushy, and a pleasure to deal with. Amanda in finance was perfect and absolutely fantastic. Overall the price on the unit was almost $2K lower that the competition, the additions were reasonably priced, and they made sure it was a great experience. The walk through was very detailed and there were no surprises at the end when we signed. There was no pressure for extra's and I must say we are very pleased with the team we dealt with. Ash K. ArrKann Edmonton East August 2021 ************************************************* We truly felt like valued customers!! I’m critical on Customer Service levels as in many places it’s a dying art but that’s not the experience here. From our Salesperson David, the money lady, Amanda, Nikita the Service Advisor, Justin in Parts and Jake in RV walk through, we just got fabulous service! They work so well together as a team. Any emails were answered in a timely manner and all the face-to-face meetings were such a great experience. They really do make you feel that they value your business. They surprised us at pick up time with a load of free goodies (who doesn’t like free!) This was a really nice experience for us and if you are looking for a pressure free buying experience and top notch customer service this is the place to go. Thank you for all the questions answered and all the advice given along the way, it was appreciated. Sam and Bruce Haines - happy customers! Sam H. ArrKann Edmonton East August 2021 ************************************************* ArrKann was the most wonderful experience for us! We knew we were going to buy a camping trailer this year and when it was time to look, we had really no idea what we were looking for. We went to so many different dealerships and all we found were pushy salesmen that you could tell just wanted a sale. When we went to ArrKann, it was a different experience. They were so good with our children and even told us to bring our dog in! They happily answered all of our questions to the best of their ability and were so friendly. Our sales associate, David was amazing and followed up with us. He gave us so many helpful suggestions and would send us emails of trailers he thought would work for us. He never felt pushy or like he was trying to make a sale. He honestly just felt like he wanted us to have a great experience and get out there camping! He was so wonderful and so were everyone else we dealt with once we found our trailer! Right from our first time going into ArrKann, my husband and I knew that no matter what, we were going to buy our trailer through them and we are so glad we did! We love our trailer and we have loved our experience purchasing it! Angelina D. ArrKann Edmonton East August 2021 ************************************************* I don’t know where to start…but I will say we received exceptional service when purchasing our Forest River Sierra 355 RE. Having purchased from a different dealer before ArrKann, I can say we truly felt like we were treated like gold. We were generously showered with useful camping gifts such as; Arrkann RV goodie-starter bag and accessories, cool cribbage board and a deck of cards, pens, hoodies and personalized VIP lanyard passes and even an awesome three in one keychain with logo, bottle opener and flashlight. Ross (sales), Amanda (finance), Brian (RV walkthrough) and Leonard (transporter), service personnel, Interior and exterior detailers and other team members ALL excel at what they do. We appreciated our little educational tour of the accessories section. The transaction for the purchase of the trailer was stress free. Issues with the trailer were resolved promptly with assurance and thoroughly. This was our BEST lucky number 13 anniversary ever! From the bottom of our hearts we cannot thank you enough for all that you do. You ALL represent ArrKann with such grace, hospitality and take such great care of your customers. With strong conviction we HIGHLY RECOMMEND ARRKANN RV! Chantal P. ArrKann Edmonton East August 2021 ************************************************* Very friendly, fun & fast service. Tina M. ArrKann Edmonton (St. Albert Trail) August 2021 ************************************************* We are in the process of purchasing our next RV from Arrkann. It’s been a good experience so far! We saw a YouTube video on their site and that was the RV we ended up buying. They do not apply any sales pressure which made the “looking at the RV’s” a comfortable experience and gave us a thorough explanation of add on’s if we needed them. We also drove from the Sherwood Park location and the their St. Albert Trail one to compare and the 2 staff members there were very customer service focused as well. Every interaction with “our person” from the Sherwood Park location has been prompt and friendly. We are currently waiting on a quote for a quote on new flooring to be done after which providing its close to their estimated guess we can then move ahead and complete our purchase. They also ask what kind of truck you have and make sure that what you want to purchase is a safe weight for your vehicle to purchase. Our person spent a lot of time with us and we felt valued as a customer. We have no hesitation recommending this company. Sam H. ArrKann Edmonton East August 2021 ************************************************* One of the best experiences we have ever had at a dealership!!! the attention to details and the orientation of our new to us 5th wheel was amazing also our service tech (orientation tech) also helped me right then after our orientation to redo the height adjustment of the the new trailer and hitch setup ( our old trailer was lower) right there in the service bay and also he seen that previous owner had torn off the tabs to the license plate holder and went and re installed a brand new part wired it up and seal it up for us after the first install (hitch) help thx alot also for the free merch and the not your ordinary dealership feeling best we have ever been treated thx again!!!! Brandt B. ArrKann Edmonton (St. Albert Trail) August 2021 ************************************************* Very easy to work with. Class of the industry! Jules T. ArrKann Edmonton East August 2021 ************************************************* At Arrkann it doesn’t matter if you are buying a brand new $100000+ unit or a used unit, you are treated as a special customer. Our experience buying a used 5th wheel was excellent. On pick up day we were given a very thorough walk through, with attention paid to details. We left the parts department with a free bag of goodies, which was a big surprise. We have bought 2 trailers before from another dealer and didn’t have anything close to the Arrkann experience. Would highly recommend them to anyone! Sharon and Stephen D. ArrKann Edmonton East July 2021 ************************************************* Friendly and extremely knowledgeable staff. made the entire experience from shopping for to financing our purchase painless and enjoyable. Jeff C. ArrKann Edmonton East July 2021 ************************************************* Pat was fantastic to work with. Spent time showing us a number of trailers to make sure we found the right one. Even brought one over from storage to show us. Great fun too! Diane Y. Edmonton ArrKann East July 2021 ************************************************* We recently had our converter in need of replacement. Nikita and Jamie at the Edmonton West location were extremely OUTSTANDING!!!!!! Had everything already to go when we arrived and gave us superior service. Everything is working great and the cover “clip” replacement was another added BONUS!!! Thank you so much Nikita and Jamie in SERVICE at the Arrkann Service Department!!!!!!!!! Joe S. ArrKann Edmonton East July 2021 ************************************************* We have a very memorable and positive experience buying our first ever trailer with ArrKann!!! Thanks to Wayne (Sales), and to Matt (Finance) for making this happen. It’s such a “feel good” experience when we did the transaction and we felt the love and care from the staff when we picked up our Viking Trailer. Now time to build and create lasting memories with the family, with our trailer from ArrKann. We consider ArrKann Trailer & RV Centre as part of our family!!!! Thank you very much ArrKann! ?? Kim E. ArrKann Edmonton East ************************************************* Awesome treatment. Thanks Arrkann staff! Victoria M. ArrKann Edmonton (St. Albert Trail) July 2021 *************************************************

We have been customers of Arrkann for 6 years now and we keep coming back to them whenever we want to upgrade our unit due to the changing need of our growing family. ????Arrkann always exceeds our expectations, and we are so grateful. Thank you and all the best!! Karen B. ArrKann Edmonton (St. Albert Trail) June 2021

 

************************************************* Always 5-star treatment as customers at ArrKann. Very knowledgeable staff who have repeatedly met our RV needs. Highly recommend speaking to Mike. Jen M. ArrKann Edmonton East June 2021 ************************************************* I was hoping to find a canopy in a bag for my trailer, so I went to their site and chose the text option to ask about it. I had the good luck of getting in touch with Cassandra, who was quick to answer my questions. She let me know the colour, how many there were (only one) and when approximately it would arrive after order. She also let me know the price, shipping prices and installation prices. After deciding this was the way we wanted to go, I texted back and was able to order and pay for the canopy. Cassandra had promptly sent me all the information to do that. She was helpful, and quick to respond. I appreciated the great customer service. If we have anymore needs for our trailer, we will definitely be calling back! Jennifer M. ArrKann Edmonton East June 2021 ************************************************* Thank-you Arrkann , we brought our Grandchildren and everyone had a blast, the Aerial platform obstacle course was a huge hit, hope to be able to go again next year. Greg G. ArrKann Edmonton (St. Albert Trail) June 2021 ************************************************* From the first time you look at an RV here, well after the time you take it home, you are treated like a highly valued customer. The sales experience, the parts experience, the service experience...it's all above and beyond and with the customer's needs first. Can't recommend these folks enough. Especially our all-star salesman Mike Minarchi. Thanks Arrkann! Chris M. ArrKann Edmonton East June 2021 ************************************************* We have had an excellent experience with Arrkann. We bought the largest tent trailer we could buy at the time. As our family grew, we went back to Arrkann and bought a 33ft Tracer Air. Best decision and we have had so much fun camping since. Thank you Pat Zezula, for helping us find the perfect trailer for us. Pat C. ArrKann Edmonton East June 2021 ************************************************* We couldn't be happier with our RV purchase at ArrKann. No high pressure sales, we only received exactly what we wanted. When we picked up our new RV, the entire team pitched in and answered all our questions and made sure that our experience was special. They all made us feel important and went out out of their way to make sure we were happy. Each person answered our questions or made sure they found someone who could provide the answer. Thank you to Mike, Matt, Randy, Karissa, Kyle and everyone at ArrKann. Dave E. ArrKann Edmonton East June 2021

************************************************* Great service all around from when my wife first went in, originally went in to look at a specific trailer which was going to have a long delivery. Mike, the salesman who was helping her, was able to show her something on the lot that met the criteria we were wanting in a trailer and within our budget. The whole process went great after that, as we are first time trailer owners, Mike was able to answer all our questions and was a great help in identifying the extras that we needed and didn’t need at this time. Really like the walk thru they do when picking up the trailer to go over everything (Jake was great) and answer any questions we had at that time, well worth the time. Finalizing the paperwork with Matt was straight forward and walked us thru everything with payments and warranty. Overall a great purchasing experience, and the best thing from my perspective was no pressure on you to make the purchase. From what we experienced also was great staff all around with all our interactions with them, we highly recommend them if you are looking to get a RV. Thanks again Mike & Matt, Jeff Swanson & Wendi Honkala Jeff S. ArrKann Edmonton East April 2021 ************************************************* My wife and I were thoroughly impressed from start to finish. We met Pat at RV WARS, he was extremely knowledgeable and eager to help. We had lots of questions, he took the time to help. After deciding on a trailer for the family to enjoy, we met Amanda. Amanda is the finance manager, she was awesome, friendly and knew her stuff. After financing was approved Amanda sent us an email informing us and set up a time where we could go and learn all about the trailer and it’s many options. My wife and I went and learned all there was and more. We were given lots of extras that we did not know about. Talk about exceeding our expectations. Sidney, walked us through all the part and accessories one might need when first starting off, Leslie had tremendous knowledge of all thinks parts as well. Most impressive. Karissa works in service, and is also exceptional. Julian works as a service technician. He went over our truck making sure it was fully equipped to pull the trailer, he also walked us through our new trailer, explaining everything and how to use everything from hooking up the first time to winterizing it for the season. After that, we met with Amanda again to finalize the sale. Amanda was awesome, went over absolutely everything and highlighted points of importance. When we thought we were all done, Amanda presented us a crib board and Deck of cards. Again another unexpected extra. We are totally impressed with every aspect of dealing with Aarkann. Mike B. ArrKann Edmonton East April 2021 ************************************************* We had a 2 hour appointment to pick up our trailer to learn about everything it offered. What we thought was just a walk through of our near trailer. But we learn about the parts department, the supply department, did the walk through of our trailer. We learned a lot and seen new things as well have leaned so much. Everyone was so helpful and friendly from signing our papers, to parts, supplies and walk through. I felt like we were family. Not just the amount of what I bought! We were not rushed at all, they answered all the questions we had and are there when we may need them. Thank you to everyone who helped us on our second trailer. Customer service means so much to me and to see the compassion they have for their jobs. Made for an awesome experience ??? Thank you again ??? Debra M. ArrKann Edmonton (St. Albert Trail) January 2021

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